Privacy policy

LLC “KTB-GROUP” (hereinafter referred to as “we”, “us”, “our”, the “Company”) respects the confidentiality of any person who visits our website and understands the importance of confidential information for our clients. Taking this into account, we have developed this Privacy Policy, which describes the procedure for collecting information through devices, software, and from users of the website located at: https://ktb-group.ua/
(hereinafter referred to as the “Website”).
This Privacy Policy establishes the obligations of the Website Administration regarding non-disclosure and ensuring the protection of the confidentiality of personal data that you may be required to provide to the Website Administration when registering on the Website or when placing any order (call, meeting, etc.).
In this Privacy Policy, we describe in detail what information we collect, for what purposes, how we use, store, and protect your personal information. By using our Website, you agree to the provisions of this Privacy Policy and give your consent to the processing of personal data in accordance with the Law of Ukraine “On Personal Data Protection.” Please take some time to review this Privacy Policy, and if you have any questions, contact us.

Information We Collect

We collect information relating to individuals solely for processing and use purposes and only if you voluntarily provide such information or explicitly consent to its use.
When you visit our Website, certain data is automatically recorded on the servers of KTB-GROUP for system administration, statistical, or backup purposes. All information we collect is necessary to enable you to use the Website and to improve it.

By using our Website, you voluntarily provide us with the following information:

When registering and setting up an account: name, email address, etc.; When filling out forms on the Website (registration, subscriptions, comments, Q&A sections): full name, company name, city, phone number, email address, etc.

When using our Website, we may automatically receive the following information via Google Analytics:
Device information: model, hardware and software versions, network settings (including IP address), system configuration, event logs, activity, and system state changes;

Other non-personal information: IP address, cookies, domain name, browser type, software version, language settings, geographic location, referral source, visit duration, time of visit, pages viewed, number of page views, clicked links, URLs that led you to the Website, etc.

You are not required to provide personal data requested in registration or subscription forms. However, if you choose not to do so, in many cases we will not be able to:

respond to your questions or comments;
provide non-public information;
notify you of updates;
provide proper technical support.

All collected information is processed by us as personal data.

Use of Collected Information

By providing information while using the Website or contacting the Company, you agree that such information is not confidential and may be stored and used in the Company’s personal data database for the following purposes:

providing information about KTB Group products, services, events, and promotions;
conducting marketing research to improve product and service quality;
providing products and services upon agreement with you;
fulfilling warranty and other obligations under Ukrainian law;
maintaining statistics on customer inquiries, defects, and claims;
informing consumers;
complying with consumer protection laws;
complying with applicable Ukrainian legislation;
ensuring Website operation and improvement;
providing services and improving their quality;
data administration and backups;
log management and troubleshooting;
sending notifications via our software;
informing about technical maintenance or updates;
providing non-public information;
responding to inquiries and comments;
improving content relevance;
analysing Website popularity;
providing timely and effective technical support;
resolving Website-related issues;
sending non-promotional information that may interest you;
internal business purposes;
market, product, and customer research;
conducting surveys;
advertising our products in accordance with the law.

Information We Share

We do not share your personal information with third parties outside KTB-GROUP, except in the following cases:

Service providers acting on our behalf (they are obligated to protect your data);
Legal requirements, court orders, or government requests (where permitted by law, we will notify you in advance);
To enforce our policies;
To protect the rights, property, or safety of the Company, users, or the public;
To prevent fraud, security breaches, or technical issues;
In the event of reorganization, merger, sale, or transfer of Company assets.

We may disclose personal information to third parties if you have given your consent to such disclosure. We may also openly share non-personal, aggregated information that does not allow your identity to be determined with users and our partners, for example, for publishing various reports, conducting research, advertising, or similar purposes. If we receive information about you from third parties, or if you provide us with information about third parties, such information may be processed exclusively for the purposes for which it was provided.

Your Choices

You may view and edit your information at any time. Your data will be stored as long as your account remains active. You may opt out of marketing emails at any time or request the termination of data processing or account deletion by contacting us. We will process such requests promptly.

Data Protection

We take all reasonable measures to protect your personal data and comply with the Law of Ukraine “On Personal Data Protection”. Access to personal data is limited to authorized personnel who have signed confidentiality agreements.

We apply appropriate administrative, technical, and physical safeguards. However, data transmission over the Internet cannot be guaranteed to be 100% secure. In case of a data breach, we will notify you and/or relevant authorities in accordance with the law.

This Privacy Policy may be updated at any time without prior notice. Please review it periodically.

Social Media Plugins

Our Website uses Facebook social plugins operated by Facebook Inc., USA. When you visit a page with such a plugin, your browser connects to Facebook servers, transmitting information about the pages you visit. If you are logged into Facebook, this data may be linked to your account.

To prevent this, please log out of Facebook before visiting our Website. More information is available at:
http://www.facebook.com/policy.php

Privacy Questions

If you have any questions regarding this Privacy Policy, please contact us using the details provided in the Contacts section. All inquiries are reviewed and answered as quickly as possible.

KTB GROUP

Production

Privacy policy